Privacy Policy

Effective Date: November 2024

Branching Out Floral Design ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, interact with us in-store, or use our services.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identifiable Information: Name, email address, phone number, delivery address, billing information, and payment details.

  • Account Information: If you create an account, we collect your username, password, and preferences.

  • Order Details: Information about the items you purchase and delivery instructions.

  • Communication Information: Messages, feedback, or inquiries submitted through our website, email, or social media channels.

  • Device Information: IP address, browser type, operating system, and browsing behavior on our website via cookies or similar technologies.

2. How We Use Your Information

We use your information to:

  • Fulfill orders and process payments.

  • Deliver products to your specified address.

  • Respond to your inquiries and provide customer support.

  • Improve our website, services, and product offerings.

  • Send marketing communications (with your consent).

  • Comply with legal obligations or resolve disputes.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: With trusted partners to process payments, deliver orders, or host our website.

  • Legal Compliance: When required to comply with legal obligations or enforce our rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new owner.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no data transmission or storage system can be guaranteed 100% secure.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience.

  • Analyze website traffic and performance.

  • Deliver tailored advertising.

You can control or disable cookies through your browser settings.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of your information.

  • Correction: Update or correct inaccurate data.

  • Deletion: Request the removal of your information.

  • Opt-Out: Unsubscribe from marketing communications.

  • Data Portability: Receive your data in a portable format.

To exercise your rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the effective date.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: lorraine@branchingoutfloraldesign.com

By using our services, you agree to this Privacy Policy.